Problem:
Whether traveling internationally with children or flying solo domestically, the air travel experience is overly complex and fragmented. This confusion results in missed flights, delays and frustration, lending an opportunity to streamline the passenger experience, reduce complications and keep travel anxiety at bay.
Solution:
Inspired by the opposite experience demonstrated at music festivals, the final solution introduces a wearable wrist-worn device equipped with RFID technology to facilitate smooth ticketing and entry, secure data collection and security, seamless wayfinding, crowd control and line management, easy cashless purchases and VAT refunds, and real-time boarding updates.
PROCESS
The research began with three in-person interviews with airport travelers, collecting self-reported data regarding the items they carried through the airport. This data revealed patterns of common items, varied document management preferences, and strategies passengers employed to carry additional items, such as wearing them.
System flowcharts were then constructed to map the usage and interaction points of these items throughout the passenger journey. This analysis identified opportunities to consolidate or replace physical items with an RFID wristband solution.
User flow diagrams were created to detail critical HCI moments within the airport process, mapping the user journey from check-in to boarding. Based on these insights, wireframes were developed to model the initiation and interaction of the RFID wristband at key touchpoints. A functional prototype was built to validate the concept, demonstrating the integration of RFID technology to streamline and optimize the passenger experience.
CLICKABLE PROTOTYPE
https://www.figma.com/proto/HqOZknYlpALWPseAXYCx57/Untitled?type=design&node-id=3-338&t=u4KvQPPiqfJqedKP-1&scaling=scale-down&page-id=0%3A1&starting-point-node-id=3%3A6&mode=design
